Return & Refund Policy

At BikeStreet USA, we want you to be completely satisfied with your purchase. If you are not happy with your electric bike or any other product, please review our Return & Refund Policy to understand your options.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags, manuals, and accessories included.
  • Accompanied by the original receipt or proof of purchase.

Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Items purchased on final sale
  • Customized or personalized products
  • Items with obvious signs of use
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

3. Return Process

To initiate a return:

  1. Contact Us: Email or call +1 (209) 316-6707 to request a Return Merchandise Authorization (RMA) number. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  3. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Return Address:

BikeStreet USA

6901 Okeechobee Boulevard, West Palm Beach ,33411 ,FL

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds: In certain situations, only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at or call +1 (209) 316-6707.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.
  2. Contact Your Credit Card Company: There is often some processing time before a refund is posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at or +1 (209) 316-6707.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at or +1 (209) 316-6707. We will arrange for a replacement or refund as quickly as possible.

9. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us:

  • BikeStreet USA 
  • Company Registration Number: 0001574907
  • Email:
  • Phone: +1 (209) 316-6707
  • Address: 6901 Okeechobee Boulevard, West Palm Beach ,33411 ,FL

Thank you for shopping at BikeStreet USA. We value your business and are committed to providing you with the best possible customer service experience.